Contact Us: If you suspect a warranty issue with your Softcool cool bag , please email us at sales@totalcool.co.uk before returning the item.
Provide Details: Include a few photos and a brief description of the problem, as well as your original order number. This helps us resolve your issue quickly.
Warranty Coverage Periods:
- Softcool coolbag: 24 months
What the Warranty Does Not Cover:
- Normal Wear and Tear: Scratches, fading, and other signs of normal wear.
- Other Damage: Damage not caused by defects in materials or workmanship, such as neglect, abuse, improper maintenance, or customer-performed repairs or alterations.
- Professional Use: Items used in teaching, rental, commercial, or instructional activities.
- Improper Care: Damage from failure to follow care instructions, including improper handling or storage.
- Second-Hand Items: Items sold as second-hand or not purchased directly from Totalcool.
Totalcool retains the right to define acceptable wear and tear conditions. This typically involves following the provided care instructions and taking reasonable precautions to maintain the Softcool coolbag.
Totalcool will not repair or replace items that show clear signs of physical stress, such as rips and tears, or where there is evidence of inadequate care, poor fit, treatment, or deliberate misuse.
